| Support Services |
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Our Support Services network is always ready to help you optimize your environment so you can use the technology to maximize your business advantage. We focus on optimizing your network for VoIP traffic in a manner that is sustainable and expandable, and we do so efficiently and affordably. As a leader in VoIP technology, we have the experience, knowledge, infrastructure and resources to provide high quality, responsive hardware and software support for any VoIP environment. Our global network of information, tools, and most importantly people, delivers fast and effective support. There are no installation surprises and since we do it all for you, your organization can enjoy the benefit of working with a single point of contact. Through our comprehensive services portfolio we offer a broad, flexible range of VoIP service offerings targeted to meet your needs. Whether you are a large enterprise, service provider, or partner we can offer the right service solution every time. With our service you will enjoy significant benefits - enhanced customer service and quality support via our worldwide network and infrastructure; industry-leading VoIP experts who know your environment best; efficient resolution performed by skilled Product Support Specialists. Our staff is dedicated to providing high quality assistance to our customers, and making sure that our solutions are deployed, maintained and upgraded in an efficient and effective manner. Customers can contact our technical support team 24 hours a day, 365 days a year. Upon receipt of a customer request, our staff gathers the appropriate information and assigns a priority to the request. Once the customer’s request has been logged and prioritized, we will work with the customer on resolving the issue. If the request is informational in nature, this information will be supplied and the request closed with the customer’s approval.If further troubleshooting or investigation is required, we will work on the issue. The customer will be kept informed of progress based on the update commitments.In the unlikely event that the support request cannot be resolved and/or a third party’s involvement is required, customer will be notified immediately so that the appropriate further steps can be agreed and implemented. You can download additional service materials here. |